rsena's Privacy Policy

1 What Information We Collect

We collect the following types of information for registration and service delivery on the rsena platform. Each piece of information collected has a specific legal and service-related purpose.

1.1 Information You Provide Directly

When you create an account or use services on rsena, we collect the following information:

• Full name and date of birth (for age verification)
• Valid email address and password
• Mobile number (for verification and communication)
• Residential address (for identity verification purposes)
• Payment method details (bKash, Nagad, Rocket, Upay or bank information)
• Copy of national ID or passport (as part of the KYC process)

1.2 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the website and pages visited
• Login time, date, and approximate location information
• Gaming activity history and transaction records

2 How We Use Your Information

rsena uses collected information only for the following lawful purposes. We have full respect for your privacy.

2.1 Account Management

Information is used to keep your rsena account active, ensure secure access, and provide customer support.

2.2 Service Improvement

Analytical data is used to improve the user experience, offer new games and bonuses, and support the technical development of the platform.

2.3 Legal Obligations

Necessary information is stored and processed to prevent fraud, comply with anti-money laundering (AML) regulations, and enforce responsible gaming policies.

2.4 Communication and Notifications

• Sending transaction confirmations and account-related alerts
• Informing you about promotional offers and bonuses (with your consent)
• Sending urgent security notifications

3 Data Storage and Protection

rsena follows industry-standard technical and administrative measures to protect your personal information.

3.1 Encryption and Security

• 256-bit SSL/TLS encryption is used for all data transmissions
• Sensitive information is stored in encrypted databases
• Regular security audits and vulnerability assessments are conducted
• Access control measures ensure that only authorized personnel can view data

3.2 Retention Period

Information is retained while your account is active and for a specified period after account closure in accordance with legal obligations. Transaction records are kept for as long as necessary for long-term auditing. Once the required period has passed, data is securely deleted.

4 Data Disclosure and Third Parties

rsena never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Authorized Service Providers

Only the necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), identity verification, and technical infrastructure management. These partners operate under strict confidentiality agreements.

4.2 Game Providers

Game providers including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may receive the minimum required information (such as a player ID) to operate games on their platforms.

4.3 Legal Requirements

Information may need to be disclosed to authorities due to court orders, government investigations, or legal obligations. In such cases, we will always act in accordance with the law and in protection of your interests.

4.4 Business Transfers

In the event of a business merger or acquisition, user information may be transferred. In such a situation, we will notify you in advance.

5 Cookies Policy

The rsena website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to keep login sessions active and ensure security; these cannot be disabled
• Functional Cookies: Used for language preferences and personalized experience
• Analytics Cookies: For monitoring and improving website usage
• Marketing Cookies: For displaying relevant advertisements and offers (subject to your consent)

5.2 Cookie Controls

You can disable non-essential cookies at any time from your browser settings. However, this may limit the functionality of some services. Contact our support team for more information.

6 Your Rights

As a user of the rsena platform, you have the following rights over your own information. Contact us to exercise these rights.

6.1 Right to Access Information

You may request a copy of your personal information held by rsena at any time. We will respond to your request within a reasonable time.

6.2 Right to Correct Information

If your information is incorrect or outdated, you may request a correction. Some information can be changed directly from your account settings.

6.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, due to legal obligations, we may be required to retain certain information for a specified period.

6.4 Right to Object to Processing

You have the right to opt out of marketing communications or to object to certain types of data processing. We respect your preferences.

6.5 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact our support team via 24/7 live chat. We will respond to your request within 30 business days.

7 Protection of Minors

rsena is a responsible online gaming platform. Our services are for individuals aged 21 and above only. We do not intentionally collect personal information from any minor.

Age is verified at the time of registration. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted. If you become aware that a minor is using our platform, please notify us immediately.

8 Payment Information Security

Financial transactions on rsena are fully secure. We process digital payments via bKash, Nagad, Rocket, and Upay, as well as transactions via bank transfer.

8.1 Payment Security Measures

• Card numbers or mobile banking PINs are not stored on our servers
• Payment processing is conducted entirely through encrypted connections
• Every transaction has a two-factor verification system
• An automatic alert system is active for unusual transactions

8.2 Deposits and Withdrawals

The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800. Withdrawals are typically processed within 1 hour. For any transaction-related issues, contact us via 24/7 live chat.

9 Policy Changes

rsena reserves the right to update this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:

• A notice will be published on the website
• A notification will be sent to your registered email
• The date of the change will be updated at the top of this page

If you continue to use the platform after the changes, you will be considered to have consented to the updated policy. We therefore recommend checking this page regularly.

10 Contact Us

For any questions, concerns, or requests regarding your information related to the privacy policy, please contact us. Our Bengali-speaking support team is always ready to assist you.

For more information, visit our FAQ page or learn about safe gaming in the Responsible Gaming section.